In the unlikely event that your cartridge is not printing to your satisfaction, there may be a blockage on the print nozzles caused either by dried ink particles or an air lock. This problem can easily be remedied by carrying out a simple manual cleaning procedure:

• Take a cotton bud and dampen with some warm water. Then gently wipe around the area of the print head at the base of the cartridge.
  
• Dab the print head onto a clean absorbent paper kitchen towel until the ink begins to filter through. The following should then be visible on the kitchen towel:
  COLOUR CARTRIDGE - 3 distinct oval or round shapes should be seen coloured cyan, magenta and yellow
  BLACK CARTRIDGE - a full black oval shape
  
• Take a clean, dry paper kitchen towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carrier.
  
• Install the cartridge into the printer.
• Run a cleaning cycle on your printer.
  
  

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In the event that your printer does not accept the new cartridge, a "pop up" screen is likely to appear on your PC or a light(s) might flash on your printer:

It is likely that something is interfering with the information that is being sent to the cartridge by the printer. A simple re-setting process can be followed to remedy the problem:

• Take a clean, dry paper kitchen towel and gently wipe the copper contact points at the back of the cartridge and the contacts inside the printer cartridge carriage to ensure that the electronic contacts are not hindered.
  
• Install the cartridge into the printer.
• Unplug the printer from the power supply for approximately 1 minute to clear its memory.
• Reconnect the printer to the power supply.
• Run a cleaning cycle on your printer to ensure correct alignment for optimum print quality.
  

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Please remove the protective plastic clip only before you install the cartridge.

If the cartridge is removed from the printer, always re-use the clip provided to prevent ink from drying out and store it in a vertical position.
Attention: ensure the pad is perfectly clean/wiped prior to application

For optimum print quality, it is recommended to set the printer on Best Quality mode and select the suggested paper in the "Type" menu.

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A warning message may appear indicating that the ink level is low and suggesting that the cartridge needs changing. Please just click "OK". If the ink level indicator appears, ignore the message by closing the dialog box and continue printing, the message usually only appears once.

There is still some usable ink remaining in the cartridge and you can continue to print until it is actually empty, at this point the respective colour will have run out and the cartridge needs replacing.

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A warning message may appear indicating that the ink cartridge is empty or that it is a non original cartridge (this message may vary depending on the printer model). Just click "OK". If the ink level indicator appears, just ignore it.

The status shown is not the status of the cartridge you just inserted; tick the box "do not display this message again" and close the window.

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A warning message may appear indicating that the ink cartridge is empty or that it is a non original cartridge (this message may vary depending on the printer model). Just click "OK". If the ink level indicator appears, just ignore it.

The status shown is not the status of the cartridge you just inserted; tick the box "do not display this message again" and close the window.

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Upon installing a new cartridge, a warning message like the one below indicating the cartridge and/or the ink levels cannot be detected may appear. If this message appears you can ignore it and proceed to click Continue. Note this message may vary depending on the printer model.

How to prevent the alert message

On occasion the message will continue to appear each time you try and print a document. To disable this alert message, follow these steps to turn off the option in the Epson Status Monitor Utility.

1. Open the printer control panel by clicking START, then under SETTINGS, select Printers and Faxes.
2. Then open the control panel for your Epson printer by double-clicking the name of the printer you have installed.
3. On the dialog box that opens click on the Printer menu and choose Printer Preferences. Then select the Maintenance tab as shown below.
   
   

4. Then click on Speed & Progress as below
   

5. Finally check the option "Disable EPSON Status Monitor 3" and click OK to apply the changes. Proceed to click OK to close any other dialog boxes open.
   

Note. Should you wish to re-enable this utility just follow the steps above and uncheck the option "Disable EPSON Status Monitor 3".

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Upon installing a new cartridge, a warning message like the one below may appear.


If you see this message after installation, it means the copper contact points on the chip may need cleaning. Take a clean, soft damp cloth or tissue and gently wipe the copper points on the chip. Allow to dry for a few seconds and re-insert the cartridge into the printer.

On some printer models the firmware installed in the printers, which recognizes the non OEM cartridge, prompts this message when the cartridge is empty and needs to be replaced.

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Upon installing a new cartridge, the ink level indicator may appear as shown below. In this event, please ignore it as it does not show the true status of the cartridge.


A warning message may appear indicating that the ink cartridge is empty. Simply follow the instructions on the screen to disable the ink level indicator (this message may vary depending on the printer model). By holding down the RESUME button for 5 seconds, the function for detecting the remaining ink will be disabled.

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If you have bought the Canon PG-512 or a CL-513 you might get a message that shows that you have installed a PG-510 or a CL-511 instead.


A warning message may appear indicating that the ink cartridge is empty. Simply follow the instructions on the screen to disable the ink level indicator (this message may vary depending on the printer model). By holding down the RESUME button for 5 seconds, the function for detecting the remaining ink will be disabled.

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After installing a new cartridge, a warning message may appear as shown below. (please note that this message may vary depending on your printer model).



Please click "OK" to dismiss this message and continue printing.

As the ink level is not monitored by the printer we recommend you check the printouts. If the ink appears to be fading consistently on the printouts, you should replace your ink cartridge. Please refrain from printing with an empty cartridge.

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After installing a new cartridge, a warning message may appear as shown below. (please note that this message may vary depending on your printer model).



Please click "OK" to dismiss this message and continue printing.

As the ink level is not monitored by the printer we recommend you check the printouts. If the ink appears to be fading consistently on the printouts, you should replace your ink cartridge. Please refrain from printing with an empty cartridge.

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After installing the printer cartridge, a warning message may appear on the computer screen and/or the printer, as shown below (please note that this message may vary depending on the printer model).



Please click "OK" to dismiss this message and continue printing.

The ink level is not monitored by the printer however it will stop printing when the cartridge is empty. A new message, similar to the one shown below will be displayed (please note that this message may vary depending on the printer model):

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A warning message may appear indicating that the ink cartridge is empty or that it is a non original cartridge (this message may vary depending on the printer model). Just click "OK". If the ink level indicator appears, just ignore it.

The status shown is not the status of the cartridge you just inserted; tick the box "do not display this message again" and close the window.

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A warning message may appear indicating that the ink cartridge is empty or that it is a non original cartridge (this message may vary depending on the printer model). Just click "OK". If the ink level indicator appears, just ignore it.

Print article

A warning message may appear indicating that the ink cartridge is empty or that it is a non original cartridge (this message may vary depending on the printer model). Just click "OK". If the ink level indicator appears, just ignore it.

The status shown is not the status of the cartridge you just inserted; tick the box "do not display this message again" and close the window.

Print article

Upon installing a new cartridge, a warning message like the one below indicating the cartridge and/or the ink levels cannot be detected may appear. If this message appears you can ignore it and proceed to click Continue. Note this message may vary depending on the printer model.

How to prevent the alert message

On occasion the message will continue to appear each time you try and print a document. To disable this alert message, follow these steps to turn off the option in the Epson Status Monitor Utility.

1. Open the printer control panel by clicking START, then under SETTINGS, select Printers and Faxes.
2. Then open the control panel for your Epson printer by double-clicking the name of the printer you have installed.
3. On the dialog box that opens click on the Printer menu and choose Printer Preferences. Then select the Maintenance tab as shown below.
   
   

4. Then click on Speed & Progress as below
   

5. Finally check the option "Disable EPSON Status Monitor 3" and click OK to apply the changes. Proceed to click OK to close any other dialog boxes open.
   

Note. Should you wish to re-enable this utility just follow the steps above and uncheck the option "Disable EPSON Status Monitor 3".

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